We aspire to provide the best possible support. Our aim is to respond to your enquiries within eight working hours and to be able to resolve every solvable issue within a week. This is our goal: customer support in a class of its own!
If the problem concerns our software directly, we will pass on this issue to our developer team as soon as possible. In order to continually optimize our service we enquire your satisfaction and if you have specific requests or suggestions for improvement after each case has been resolved.
Our support is always there for you. You can also reach out to our Help Center. It provides many instructions, advice, tips, videos, and frequently asked questions. Here you will also find all release notes as well as the roadmap of all our products. Our suggestion: try the innovative search function of our Help Center to quickly locate a solution to your problem.